FAQs

Here is a list of some commonly asked questions, and the answers to them.

If you have a question that we haven’t covered here, please CONTACT US. We will get back to you with an answer.

HOW TO SHOP ONLINE

Shopping online is easy. Once you have selected the item you wish to purchase, you can add this item to your MY CART by clicking on the “Add to cart” button.

At any moment during your transaction, you may view the items you have added to your cart by clicking the MY CART button on the bottom left corner of any page.

Once you are ready to checkout with the items in your shopping cart, click on the “check out” button in your shopping cart window.

At this point, you will need to complete your shipping and billing information and follow-up with your credit card information to confirm your purchase.

ITEM AVAILABILITY

Because of high demand, it may occur that an item goes out of stock. In this case, we will assist you in canceling the order and help you to find a similar item.

DO YOU HAVE SIZING INFORMATION?

We have added a SIZE CHART link to every shopping page. Please refer to it to help determine your size when ordering from ZAREEN.

Since sizing and cut may vary between styles, please use this chart as a general guide.

Please note that your body type may fit, according to our sizing chart, between two sizes and at that point, you have to decide whether you want to have that extra space for a thick winter sweater that you would like to wear underneath or whether, on the contrary, you like that extra fitted feel.

WHICH CREDIT CARDS DO YOU ACCEPT?

ZAREEN uses PayPal for easy, secure e-commerce transactions.

Just follow the checkout procedure on our website and automatically link to PayPal. You do not need to create PayPal account for the payment. If you have an account, just login when you are redirected from our website.

For wholesalers, please CONTACT US for the other payment methods.

We must receive all funds prior to orders being shipped.

DO YOU CHARGE SALES TAXES?

Sales tax is applied to all purchases made at ZAREEN.CA.

Taxes are charged based on provincial and federal tax laws. Where required, taxes may also be applied to shipping fees.

If you return an item for a refund, you will also receive a refund for the taxes paid on each returned item.

You will not receive a refund for the taxes paid for shipping fees. Shipping fees are non-refundable, unless you are returning something as a result of a shipping error.

HOW CAN I MODIFY MY ORDER?

Once an order has been made, you can expect that we are immediately working to get it to you as quickly as possible.

You can make changes or cancel your order at any time before your order has been processed. To make changes to your order, please contact us immediately, by emailing at info@zareen.ca. Once your order has entered processing, we regret that we are unable to change the details of it.

Should you find that you need to cancel or make changes to your order, once processing has begun, please refer to our RETURN POLICY.

DO YOU SHIP WHERE I LIVE?

All orders are shipped to you from our distribution facility in British Columbia, Canada.

Shipping addresses must be valid addresses. PO boxes are not accepted.

Most of our products will be shipped from B.C. Canada via Canada Post within 3-5 business days.

If we cannot fulfill your order in this time frame, we will contact you by email to let you know. All orders will receive a confirmation email to notify you that your products have been shipped out.

To track your package online, please visit www.canadapost.ca.

WHAT IS YOUR RETURN POLICY?

Return are accepted on merchandise within 15 days of receipt for items that HAVE NOT BEEN WORN, ALTERED or WASHED and with ALL TAGS ATTACHED.

PLEASE NOTE: Shipping charges are non-refundable and a $15 re-stocking/handling fee is applicable on all returns.

For more detail information, please refers to our RETURN POLICY.

CUSTOMER CARE

The best way to reach our customer care is via email at info@zareen.ca.

For any further queries, please Contact Us.