CUSTOMER SERVICE


SHIPPING                                                                                                                     

 

All orders are shipped to you from our distribution facility in British Columbia, Canada.
Shipping addresses must be valid addresses. PO boxes are not accepted.

In most cases, orders are shipped within 3 – 5 business days from the day an order is placed, excluding holidays.

– Ground orders arrive 3-10 business days (from the shipped date)

– Express orders arrive 2-3 business days from the shipped date

– We will confirm your estimated delivery dates by email

TRACK MY ORDER

When your order is shipped, we will send a confirmation email with your tracking number.

If you have a registered account with Paypal, you may check the status of your order online. Visit Paypal.ca, sign in to your account and click the ‘Order’ tab.

DELIVERY TIME

All delivery times stated are working days

Working days are Monday to Friday, excluding public holidays within Canada and your chosen shipping destination

Orders are estimated to arrive between 7:30 and 20:00 local time

Please Note: We do not deliver to freight forwarding addresses or P.O Boxes.

Please view the full BC24 Fashion Limited Terms and Conditions, which apply to the shipment of your order.

SHIPPING COST

Shipping and handling charges are determined by the value of your merchandise, excluding taxes and special offers. All orders are subject to verification.


RETURN POLICY                                                                                                         

As purchasing clothes online is not an exact science, you may find yourself with an item you wish to return. Below are the easy steps you must follow in order to exchange or return an item.

RETURNING YOUR PURCHASE

Returns are available worldwide for all full price items within 30 days of shipping provided the return conditions specified below are met. Please note that sales items and E-Gift card(s) cannot be returned or exchanged. Instructions are provided below.

STEPS TO RETURN YOUR PURCHASE

  1. Please Contact Us to schedule a collection for you with Return Form.
  2. Place the item(s) in the original shipping box.
  3. Complete the Returns Form and place it in the box.
  4. Attach the Returns Label to the outside of the box.
  5. Remove all other labels from the outside of the box.
  6. Packages should be shipped through a traceable method such as Canada Post. Shipping insurance is recommended.
  7. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost. We do not accept C.O.D.

Returns should be sent to:
BC24 Fashion Ltd.
Attn: Returns Department
Suite 244, 4974 Kingsway Ave.
Burnaby, B.C. Canada V5H4M9

RETURN CONDITIONS

Purchases must be returned from the original shipping country with the original Returns Form.

Items returned must be in their unused, original condition with all ZAREEN product tags attached and any related accessories or instruction booklets included.

Incomplete, damaged, worn, soiled or altered returns, or anything ZAREEN reasonably believes has been used, will not be accepted and therefore sent back to the customer.

RECEIVING A REFUND

Refunds will be credited to the original purchaser’s method of payment.

Please retain your Shipping Note until you have received your refund.

Once we receive your package in our warehouse, your refund will be processed in the original form of payment within 5 business days. You will be notified by email when the refund has taken place. Please note that your bank may require additional processing time before crediting your account.

If the product which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be slightly higher or lower than the original price paid.

PLEASE NOTE: Shipping charges are non-refundable.

EXCHANGE

Currently orders cannot be exchanged. Please return your order to us within 15 days of the shipping date for a refund ensuring the return conditions are met. A new order can be placed through Zareen.ca at any time or if you Contact Us you can place an order via our Customer Service team.

CANCELLING YOUR ORDER

Customer Service is unable to cancel or make changes to an order once it has been placed.

Your order will be processed and subject to being accepted by us, a confirmation email sent on shipping. On delivery if any items are unsuitable and meet the return conditions, please follow the instructions in returning your purchase.


SIZE GUIDE                                                                                                                  


WOOL COATS & COTTON JACKETS

SIZE XXS XS S M M-L L XL XXL
US SIZE 0 2 4 6 8 10 12 14
UK SIZE 2 4 6 8 10 12 14 16
BUST 30.5″
77cm
32″
82cm
33.5″
85cm
35″
89cm
37″
94cm
39″
99cm
40″
101cm
41.5″
105cm
WAIST 24″
61cm
25″
64cm
27″
68cm
28.5″
72cm
30″
76cm
31.5″
80cm
33″
84cm
34.5″
88cm
HIPS 34″
86cm
35″
89cm
37″
94cm
38.5″
98cm
40″
102cm
41.5″
105cm
43″
109cm
45″
114cm

WATERPROOF JACKETS

SIZE N/A XS XS-S S S-M M-L L XL
US SIZE 0 2 4 6 8 10 12 14
UK SIZE 2 4 6 8 10 12 14 16
BUST 30.5″
77cm
32″
82cm
33.5″
85cm
35″
89cm
37″
94cm
39″
99cm
40″
101cm
41.5″
105cm
WAIST 24″
61cm
25″
64cm
27″
68cm
28.5″
72cm
30″
76cm
31.5″
80cm
33″
84cm
34.5″
88cm
HIPS 34″
86cm
35″
89cm
37″
94cm
38.5″
98cm
40″
102cm
41.5″
105cm
43″
109cm
45″
114cm

CAN WE HELP?

Contact our customer service team for further sizing assistance.


CARE                                                                                                                            


ZAREEN strives to use high-quality materials that give its clothing both style and durability. We’re confident that with proper care and cleaning, our pieces can be worn time and again—just follow our care guidelines.


MAXIMIZING THE LIFESPAN OF YOUR COAT                                        

Have you ever spent a fortune on a coat that you fancied, and used it through the winter, without making any effort to maintain it? If you have, you would have realized that by the end of the season the coat is in such a bad state that you’ll have to buy a new coat next winter.

Most coats require a minimum amount of care to ensure that it remains in a good condition for a long time.

Here are some tips that will help you to maximize the life of your coat.

 Perfume and hair spray before wearing your coat, as these products may stain the coat.

 Always wear a scarf to prevent staining the collar by hair products or the makeup that you may have applied, or from the natural oils from the hair and skin.

 When you are wearing an elegant light color coat avoid carrying heavy messenger bags frequently because the shoulder straps will wear the coat down and even leave visible stains.

 After using the coat, hang it on a well-padded hanger or a wooden hanger.

 When you go to a party, remove your coat and turn it inside out as a precaution. Thus even if someone inadvertently spills something on your coat, the lining of the coat will bear the brunt of the stain.

 If the coat gets stained, treat it immediately by spot cleaning. Stains, which have set in , are difficult to remove.

 When cleaning or storing you coat, read the care label of the coat carefully and always follow the instructions meticulously.

 If your coat has a “dry clean only” tag, it is preferable not to attempt cleaning it at home.

Always consult with professional advise before dry clean, due to some decorative details which are not suitable for dry clean.

 If your coat gets wet, simply air it out and let it dry naturally.


STORING COAT DURING THE SUMMER                                                        

Move over winter – it’s time for spring. It’s the time for the colorful blossoms, spring cleaning and time to pack away all your winter wear. After the cold that it’s weathered, your coat definitely deserves to be looked after and given due rest!

Here are some tips on how you can store your coat during summer:

– Check your coat for any missing or loose buttons, or tiny tears in the lining. Mend all these before you put away your coat for the season. Remember a stitch in time saves nine!

– Check your coat carefully for stains. If possible, treat the stain with a little spot cleaning. Thereafter give frequent exposure to the chemicals used in dry-cleaning may result in the deterioration of the coat fibers and loss of its luster. However, if the stain seems  to be difficult to remove, do not hesitate to take it to the dry cleaners. Any stains that are left untreated may set in permanently.

– Remove the coat from the plastic package of the dry cleaners as soon as you get them home. These bags traps moisture. This can result in the thriving of mildew and mold in coats. Air your coat for two or three days before you store them.

– Store your coat in a well-ventilated closet. It should be hung on a wooden, preferably cedar hanger. Place the coat at the center of the hanger; it should not be leaning towards one side.

– Store your coats in cloth garment bags.

– Hang sachets of cedar in the closet. This will act as a deterrent to pests like moths. You could also place mothballs but these balls should not be in direct contact with the coats.

There are several advantages in storing your coat well. It will last longer. It will look good  and it will be ready for use when winter comes knocking at your door.


FAQs                                                                                                                             


Here is a list of some commonly asked questions, and the answers to them.

If you have a question that we haven’t covered here, please CONTACT US. We will get back to you with an answer.

HOW TO SHOP ONLINE

Shopping online is easy. Once you have selected the item you wish to purchase, you can add this item to your MY CART by clicking on the “Add to cart” button.

At any moment during your transaction, you may view the items you have added to your cart by clicking the MY CART button on the bottom left corner of any page.

Once you are ready to checkout with the items in your shopping cart, click on the “check out” button in your shopping cart window.

At this point, you will need to complete your shipping and billing information and follow-up with your credit card information to confirm your purchase.

ITEM AVAILABILITY

Because of high demand, it may occur that an item goes out of stock. In this case, we will assist you in canceling the order and help you to find a similar item.

DO YOU HAVE SIZING INFORMATION?

We have added a SIZE GUIDE link to every shopping page. Please refer to it to help determine your size when ordering from ZAREEN.

Since sizing and cut may vary between styles, please use this chart as a general guide.

Please note that your body type may fit, according to our sizing chart, between two sizes and at that point, you have to decide whether you want to have that extra space for a thick winter sweater that you would like to wear underneath or whether, on the contrary, you like that extra fitted feel.

WHICH CREDIT CARDS DO YOU ACCEPT?

ZAREEN uses PayPal for easy, secure e-commerce transactions.

Just follow the checkout procedure on our website and automatically link to PayPal. You do not need to create PayPal account for the payment. If you have an account, just login when you are redirected from our website.

For wholesalers, please CONTACT US for the other payment methods.

We must receive all funds prior to orders being shipped.

DO YOU CHARGE SALES TAXES?

Sales tax is applied to all purchases made at ZAREEN.CA.

Taxes are charged based on provincial and federal tax laws. Where required, taxes may also be applied to shipping fees.

If you return an item for a refund, you will also receive a refund for the taxes paid on each returned item.

You will not receive a refund for the taxes paid for shipping fees. Shipping fees are non-refundable, unless you are returning something as a result of a shipping error.

HOW CAN I MODIFY MY ORDER?

Once an order has been made, you can expect that we are immediately working to get it to you as quickly as possible.

You can make changes or cancel your order at any time before your order has been processed. To make changes to your order, please contact us immediately, by emailing at info@zareen.ca. Once your order has entered processing, we regret that we are unable to change the details of it.

Should you find that you need to cancel or make changes to your order, once processing has begun, please refer to our RETURN POLICY.

DO YOU SHIP WHERE I LIVE?

All orders are shipped to you from our distribution facility in British Columbia, Canada.

Shipping addresses must be valid addresses. PO boxes are not accepted.

Most of our products will be shipped from B.C. Canada via Canada Post within 3-5 business days.

If we cannot fulfill your order in this time frame, we will contact you by email to let you know. All orders will receive a confirmation email to notify you that your products have been shipped out.

To track your package online, please visit www.canadapost.ca.

WHAT IS YOUR RETURN POLICY?

Return are accepted on merchandise within 30 days of receipt for items that HAVE NOT BEEN WORN, ALTERED or WASHED and with ALL TAGS ATTACHED.

PLEASE NOTE: Shipping charges are non-refundable.

For more detail information, please refers to our RETURN POLICY.

CUSTOMER CARE

The best way to reach our customer care is via email at info@zareen.ca.


For any further queries, please Contact Us.